JW Marriott Cancun Resort & Spa

About this hotel

Luxurious Beachfront Oasis Exclusive Mayan-Inspired Spa : Experience spiritual revitalization at the exclusive spa offering a range of pampering treatments for ultimate relaxation. Elegant Guestrooms with Stunning Views : Indulge in lavish amenities including flat-panel LCD TVs and luxurious bedding while soaking in breathtaking views of Cancun's white sand beaches and the sparkling Caribbean waters. Beachfront Balconies for Serene Relaxation : Unwind on your private balcony overlooking the turquoise waters, a perfect spot to enjoy the beauty of Cancun's beachfront. Book your stay at JW Marriott Cancun Resort & Spa for a truly rejuvenating and luxurious beach getaway.

What it has

• Fitness facilities
• WiFi available
• Free WiFi
• Parking
• Free Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• Swimming pool
• 24-hour front desk
• Restaurant
• Room service
• Business center
• Terrace
• Garden
• Lift / Elevator
• Laundry
• Luggage storage
• Express check-in/check-out
• Airport shuttle
• Safety deposit box
• Bar
• Fax/photocopying
• Tour desk

…and 57 more.

The rooms

What the hotel offers, as the property describes it. Prices are live and appear above once you pick your dates.

• Ocean View Deluxe King with Balcony

  43 sqmsleeps 3Extra-large double bed (Super-king size)

  This spacious room with ocean views is equipped with a flat-screen TV with cable channels, a laptop safe and a mini bar.

• Premium Ocean View Deluxe King with Balcony

  43 sqmsleeps 3Extra-large double bed (Super-king size)

  This room features a private balcony with a view of the ocean.

• Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony

  42 sqmsleeps 3Extra-large double bed (Super-king size)

  This room offers a private concierge along with sea views and 4 private balconies. This room also gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services…

• Club Level for 2 adults, Presidential Suite

  86 sqmsleeps 4Extra-large double bed (Super-king size) · Sofa bed

  This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen is available for cooking and storing food. The…

• Ocean View Deluxe Double with Balcony

  43 sqmsleeps 4Double bed

  The spacious double room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

• Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

  86 sqmsleeps 4Extra-large double bed (Super-king size) · Sofa bed

  This elegant room with a 43 ft² balcony has a separate dining room. The living room is separated from the bedroom by a privacy wall. The marble bathroom with a bath tub and shower also…

• Club Level for 2 adults, 1 Bedroom Larger Suite

  86 sqmsleeps 4Extra-large double bed (Super-king size) · Sofa bed

  This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: 5 daily food and beverage…

• Deluxe Room, 1 Double Bed, Balcony

  43 m²sleeps 4Double bed

  1 Double Bed 467-sq-foot room, balcony with ocean views Relax - In-room massage available Entertainment - LED television with premium channels and pay movies Food & Drink - Coffee/tea maker,…

• Deluxe Room, 1 King Bed

  43 m²sleeps 3King bed

  1 King Bed 467-sq-foot room, balcony with ocean views Relax - In-room massage available Entertainment - LED television with premium channels and pay movies Food & Drink - Coffee/tea maker,…

• Club Level for 2 adults, 1 Bedroom Suite, Balcony

  89 sqmsleeps 4Extra-large double bed (Super-king size) · Sofa bed

  The spacious suite offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

…and 11 more room types.

Arrival

Check-in from 03:00 PM · check-out by 12:00 PM

What guests rate it on

Each score is computed from what reviewers actually wrote about that aspect — not a separate star we invented.

• Cleanliness9.1

  Many reviews mention spotless rooms and well-kept property.

• Service9.6

  Numerous mentions of friendly and attentive staff, particularly Manuel and Raul.

• Location9.1

  The location was easy to navigate and provides good access to amenities.

• Room Quality9.1

  Guests appreciated the large, comfortable rooms with good facilities.

• Amenities9.1

  Clean common areas and good facilities mentioned, though elevators had issues.

• Value for Money9.1

  Reviewers felt they received good value for the price, despite food concerns.

• Food and Beverage8.1

  Food quality received mixed feedback; some found it mediocre.

• Overall Experience9.6

  Overall, guests had an amazing experience and recommended the hotel.

What guests said

A sample of 6 recent reviews, unedited — good and bad. The 9.1 above is the hotel’s full score from all 657, not the average of these few.

• 10.0Lisa Sobel · us2026-08-23

  + Everyone was so friendly and helpful

  − Nothing

• 10.0Juan Andres · ca2026-08-22

  + We would like to sincerely thank Mr. Luis Angel Chan for his kindness, patience, and professionalism. We had an issue during our stay, and he handled it with great understanding and made sure we felt well taken care of. His excellent attitude truly made a difference in our experience. A special thank you to the Club 91 team, especially Chef Luis, for the wonderful service and delicious food. We truly appreciate everyone who made our stay so enjoyable!

• 10.0Aaditya · us2026-08-22

  Beautiful and relaxing experience

  + The property is located at the beachfront and is exceptionally beautiful!

  − We loved everything.

• 7.0Filomena · gb2026-08-21

  + Swimming pool

  − Renovation works very noisy

• 9.0Amine · fr2026-08-20

  + L’hôtel possède tout ce qu’il faut pour passer un bon séjour l’équipe est au petit soins, top

  − La piscine chauffée est peut être le seul défaut

• 10.0Shyam · sg2026-08-16

  + Amazing property, access to beaches, great service

  − Restaurants can be better. Breakfast service is overpriced and lacks attentive service.

Before you book

Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195. At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/eventsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.