Crowne Plaza Festival City by IHG

About this hotel

Luxurious Spa Services Pamper yourself with a visit to the spa offering massages, body treatments, and facials. Recreational Amenities Enjoy a health club, outdoor pool, and spa tub. Fine Dining and Entertainment Dine at the poolside restaurant, Zaytoun, offering Mediterranean cuisine, or enjoy drinks at the bar/lounge. Book your stay at Crowne Plaza Festival City, an IHG Hotel, where luxury meets convenience and relaxation.

What it has

• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Golfing nearby
• Breakfast available (surcharge)
• Health club
• Safe-deposit box at front desk
• Multilingual staff
• Free newspapers in lobby
• Porter/bellhop
• Limo or town car service available
• Full-service spa
• Smoke-free property
• Children's club
• Pool umbrellas
• Tours/ticket assistance
• Free train station pickup
• Wheelchair accessible parking
• Free area shuttle
• Conference center
• Snack bar/deli
• Free self parking

…and 40 more.

Arrival

Check-in from 03:00 PM · check-out by 12:00 PM

What guests rate it on

Each score is computed from what reviewers actually wrote about that aspect — not a separate star we invented.

• Cleanliness9.3

  Room service was noted as great and rooms kept exceptionally clean.

• Service10.0

  Mr. Kumar at concierge and several mentions of kind and helpful staff throughout.

• Location9.8

  Very close to the airport, metro, and connecting mall, with great access to local amenities.

• Room Quality9.3

  Rooms were spacious, comfortable, and with great views.

• Amenities9.3

  Shared pool deck area and direct access to the mall added value.

• Value for Money9.3

  Overall quality of service and amenities suggests good value for the stay.

• Food and Beverage9.8

  Great variety at the buffet and excellent food options noted.

• Overall Experience9.9

  Overall great experiences shared by multiple reviewers indicating satisfaction.

What guests said

A sample of 10 recent reviews, unedited — good and bad. The 9.6 above is the hotel’s full score from all 236, not the average of these few.

• 10.0Go160914664412026-03-31

  Two Stays - one Trip!

  + Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP.

• 10.0H2594UXwilliams2026-03-15

  Unbeatable Staff and Hotel Location

  + I stayed at the Dubai Festival City Crowne Plaza during Feb/March 2026 and really a fabulous hotel, location and staff. View from my room was looking across the Dubai Creek towards the Mohammed bin Rashid Library and downtown Dubai so a view I never got tired of seeing. The Crowne Plaza location attached to the Festival City Mall was also very convenient and gave many great options for shopping, restaurants and coffee cafe’s. Also the Belgium Cafe was attached to the Crowne Plaza and, I think, was the best place in Dubai to enjoy a nightly drink out on the patio and the staff there was the best 👏. Really the staff throughout the Crowne Plaza was superb in every regard….from the efficient front desk staff that made check-in/check-out very smooth to housecleaning that always took great care of the room to the Zaytoun restaurant staff who’s friendly nature and service and delicious food always made the morning breakfasts and evening Iftar’s a highlight of the day. I unfortunately do not remember all the names of the outstanding staff at Crowne Plaze, Belgium Cafe and Zaytoun’s restaurant but for the breakfast staff Haider, Yoon and Peter were the one’s that predominately handled my table so I would like to recognize them. Location and convenience make the Festival City Crowne Plaza a great place to stay but the Crowne Plaza/Belgium Cafe/Zaytoun staff is the reason this will always be my hotel of choice when I am in Dubai.

• 10.0Tuckerton2026-03-10

  High Quality Crowne Plaza Hotel

  + A stay enjoyed during a time of crisis. From the warm welcome to the wonderful view of Dubai Creek, this is a Crowne Plaza of note. Rooms are well maintained and very comfortable with little touches that help make your stay comfortable. There is easy access to Festival City Shopping Centre and the Abra to take you across the Creek to join Dubai Metro. All the staff were charming, helpful and doing their very best to make their guests comfortable at a challenging time.

• 10.0sharontatendag2026-03-04

  Wonderful experience at Crowne Plaza Dubai Festival City

  + I had an absolutely wonderful stay at this hotel! From the moment I arrived, everything was welcoming, clean, and beautifully maintained. The rooms were comfortable and well-equipped, and the overall atmosphere made it easy to relax and truly enjoy my time there. A special thank you to Shanika, who was our waitress during our stay. She was exceptionally nice, warm, and attentive. Her friendly personality and genuine care made every meal a pleasure. Shanika went above and beyond to make sure we were comfortable and had everything we needed. It’s rare to come across someone who brings such positive energy and professionalism to their work. I highly recommend this hotel, and I truly hope Shanika receives recognition for her outstanding service. I’ll definitely be returning!

• 10.0ali_alaqaby2026-02-21

  Excellent

  + Very good and comfortable stay

• 10.0jamestF1405QR · Harrogate, North Yorkshire, England2026-02-20

  Family half term break

  + Super spacious suite, easily accommodated 4 of us. Super view of the creek, we never tired of looking across at the skyline 10 minutes from the airport, arranging the transfer through the hotel is highly recommended, £40 each way. The staff are super helpful from the seamless check in to our departure, and everyone is so courteous, we honestly felt like royalty, and the food was superb. We had a half board option and it represented fantastic value. I can strongly recommend the Anise world buffet which is in the hotel next door. Our rooms were made up every day and with fresh bottles of water to replace the empties. A particular mention to Rahul our housekeeper who was always so very helpful. I recommend this hotel 100% and will be returning next year.

Before you book

Pool access available from 7:00 AM to 8:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is recommended for transportation to and from this property. Contactless check-out is available. A deposit may be required at the property.