The Sanctuary Resort Pattaya, BW Signature Collection

About this hotel

Recreational Amenities Enjoy the outdoor pool and fitness center during your stay at The Sanctuary Resort Pattaya, BW Signature Collection. Dining Experience Indulge in a variety of dining options, from Oceana Restaurant to 24-hour room service and a bar/lounge, ensuring a culinary delight throughout your stay. Convenience and Comfort Relax in one of the 165 air-conditioned rooms with private balconies, complimentary Wi-Fi, and cable programming. Featured amenities include a business center, concierge services, and free self-parking. Explore the vibrant attractions nearby, such as Dongtan Beach and Walking Street, making The Sanctuary Resort Pattaya an ideal choice for your next getaway.

What it has

• Elevator
• Fitness facilities
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Snack bar/deli
• Free self parking
• Pool sun loungers
• Free long-term parking
• Banquet hall
• Covered parking
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant
• Change of towels (on request)
• Change of bed sheets (on request)
• Accessible shuttle
• No accessible shuttle
• Fitness facilities
• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Concierge service

The rooms

What the hotel offers, as the property describes it. Prices are live and appear above once you pick your dates.

• Deluxe Room, 1 King Bed, Balcony, City View

  36 m²sleeps 3King bed

  1 King Bed 388-sq-foot soundproofed room, balcony with city views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - Flat-screen TV with cable channels…

• Deluxe Room, 2 Twin Beds, Balcony, City View

  36 m²sleeps 3Twin bed

  2 Twin Beds 388-sq-foot soundproofed room, balcony with city views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - Flat-screen TV with cable channels…

• Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

  88 m²sleeps 4King bed · Bunk bed

  1 King Bed and 1 Twin Bunk Bed 947-sq-foot soundproofed room, balcony with ocean views Layout - Dining area and sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6…

• Junior Suite, 2 Twin Beds, Balcony, City View (Living Room)

  45 m²sleeps 3Twin bed

  2 Twin Beds 484-sq-foot soundproofed room, balcony with city views Layout - Dining area and sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment…

• Premium Suite, 1 King Bed, Balcony, City View (Living Room)

  58 m²sleeps 3King bed

  1 King Bed 624-sq-foot soundproofed room, balcony with city views Layout - Dining area and sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment…

• Family Suite, Multiple Beds, Balcony, City View (Living Room)

  88 m²sleeps 4King bed · Bunk bed

  1 King Bed and 1 Twin Bunk Bed 947-sq-foot soundproofed room, balcony with city views Layout - Dining area and sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6…

• Junior Suite, 1 King Bed, Balcony, City View (Living Room)

  45 m²sleeps 3King bed

  1 King Bed 484-sq-foot soundproofed room, balcony with city views Layout - Dining area and sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment…

Arrival

Check-in from 02:00 PM · check-out by 12:00 PM

What guests rate it on

Each score is computed from what reviewers actually wrote about that aspect — not a separate star we invented.

• Cleanliness7.7

  While many reviews praised the cleanliness, some mentioned issues in the room such as mold and outdated conditions.

• Service9.2

  Staff were repeatedly described as very helpful and accommodating.

• Location8.7

  The hotel is conveniently located near the beach and local amenities.

• Room Quality7.2

  Some rooms were noted as outdated and in poor condition, with issues like moisture and mold.

• Amenities8.2

  The pool and beach access were mentioned positively, though some amenities were considered lacking.

• Value for Money7.6

  Some reviews suggested that comparable value might be found elsewhere, implying the hotel may not offer the best value.

• Food and Beverage8.7

  Breakfast offerings were unique as mentioned but not enough detailed feedback to adjust higher.

• Overall Experience8.4

  Overall a positive experience despite some shortcomings, with guests expressing willingness to return.

What guests said

A sample of 10 recent reviews, unedited — good and bad. The 8.2 above is the hotel’s full score from all 67, not the average of these few.

• 8.0Gary2025-10-11

  + Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

• 10.0Michael2025-10-08

  + Extremely clean and staff were 110% helpful all around.

• 6.0Louis2025-10-06

  + The staff are great, as it usually is all over Thailand, but that hotel is showing its age and the location is good but not great. For the same dollar value you could maybe get more or the same for less

• 10.0Terry2025-09-26

  + We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .

• 6.0Roongroj2025-09-23

  + ห้องพักสะอาด แต่ห้องที่เข้าพักฝักบัวเสียใช้ได้แต่ rain shower บรรยากาศโดยรอบที่พักดี เงียบสงบ ใกล้ร้านสะดวกซื้อ ใกล้ชายหาดและทะเล พนักงานสุภาพ

• 10.0takayuki2025-08-26

  + 屋上にプールがありのんびり過ごせる ビーチも目の前です 朝食のレストランには鮫が泳いでいます

Before you book

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions. For details on Best Western's privacy policy, visit www.bestwestern.com/privacy . A deposit may be required at the property.